It’s always nice when your suggestions get an enthusiastic reception. I often let web sites and physical places I visit know about small and large things that I think can be improved; often I get a “Thanks, we’ll look into that.” for an answer – polite and sincere but with a big risk that the suggestion will get lost in the daily routine.
But sometimes you get an answer that is a bit more engaged, that answer which brightens up your day a bit, like the answer I got from MJ Multimedia today (a Sunday, mind you – someone made the effort to answer during their day off!).
I had emailed them yesterday about their link to the Purchasing Terms on the checkout page, a link that was just plain text and not a standard link at all, so it was hard to spot that you could click it, and this is the answer I got (my comments and highlights in pink and green):
(The original letter in Swedish can be read here.)
It’s a fairly small matter, yet I do hope the provider of their web site does listen to the suggestion, it would make the site a little easier to use and also raise it’s overall credibility. I was a bit suspicious of the site when I placed the order but figured it probably would work out in the end, now I wouldn’t hesitate ordering there again, nevermind a somewhat long delivery time (7+ days, but the price is good).
UPDATE: Today (Monday) Markus at MJ Multimedia’s customer support got back to me and told me he had updated the link to work much better, and indeed it does! This is what it looks like now:
This is what it looked like two days ago (recreated by me from the new screenshot):